Office Administration | Customer Experience | Compliance & Operations Specialist
Jerwin
Lumpay.
Professional Summary
Highly organized and versatile professional with over 10 years of experience in Office Administration, Compliance, and Customer Operations. Proven track record in managing high-volume front-desk operations and leading teams of 15+ agents to exceed KPIs.
Core Competencies
Administration
Executive Support, Calendar Management, Travel Coordination.
Customer Experience
Escalation Management, Inbound/Outbound, Multi-channel Support.
Operations
E-Verify/I-9 Compliance, Workflow Optimization, Resource Allocation.
Leadership
Team Coaching, Performance Monitoring (AHT, CSAT), Business Reviews.
Technical Proficiencies
Professional Experience
Purple Desk | Front Desk
Managed bookings using Roller CRM; handled 10,000+ calls with a 3:41 AHT.
ADP | Compliance Specialist
Oversaw USCIS Form I-9 and E-Verify compliance for accounts like Sodexo.
ibex | Team Lead
Led 10-15 staff for GoDaddy and AT&T; awarded VIP Award 2021.
ResultsCX | Sales
Engaged customers via inbound/outbound calls for telecom products.
Sutherland | CSR
Managed merchant disputes, chargebacks, and financial support.
PSAA | Executive Admin
High-level support to the President; managed international travel.
Education & Awards
Education
BS in Business Administration & Management
Concordia College - Manila, PH
Awards
- Ibex R.I.T.E VIP Award
- ADP Core Value Award
- Microsoft 365 Optimization
Get In Touch
Location
Dubai, UAE
Phone
+971 54 460 9927
support@jerwinlumpay.com
/in/jerwin-lumpay